Visitation

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Visitation

General Rules

All visitation between the general public and inmates at the Jackson County Detention Center will be through our video visitation system. All visits, both on-site and remote, will be conducted through the video visitation system. All visitors at the Jackson County Detention Center are expected to comply with the following rules:

  • Follow the instructions of Correctional Officers.

  • Visitation will be prohibited if the inmate has a pre-scheduled program, court, clinic visit, or professional appointment.

  • Individuals under the age of 18 must be accompanied by a parent or legal guardian for visitation privileges.

  • All adult visitors must have either a valid driver's license, state-approved identification card, U.S. Passport, U.S. Military Service Card or Green Card. No exceptions!



Facility Rules

  • Restrooms are provided in the visitation lobby.

  • Visitors appearing or suspected to be under the influence of alcohol or drugs will not be allowed to visit.

  • Early departures will end the visitation period. 

  • Visitation kiosks are accessible to persons with disabilities. (Staff assistance will be provided where appropriate.)

  • Children must be under your direct supervision at all times while in the facility. They are not to run around or climb on seating in any Visitation Reception Area.

  • Conversation must be in normal tones. Profanity or obscene words and/or gestures are prohibited.

  • Inappropriate behavior or disobeying staff are grounds for denying or terminating the visit.

  • Visitors cannot leave anything for the inmate. Violations of this rule may result in the visitor being arrested or barred from visitation.

  • Visitors are subject to a police records check.

  • Visitors may be required pass through a weapons metal detector and/or be frisk searched in order to visit. Visitors who cannot clear the security check or who are uncooperative will be denied access into the facility.

  • The Detention Center reserves the right to refuse, cancel or terminate any visit without notice.

  • All persons and property are subject to search.

  • All visits are limited to a maximum of 30 minutes.

Special Visits

Inmates not on visitation restriction are allowed one on-site video visit each day.  In certain circumstances, a Special Visit may be approved at the discretion of the shift administrator or their designee.  A Special Visit may be considered as:

  • Out of Town (traveling an excess of 75 miles)

  • Questionable Visits

  • Hardship Cases

All Special Visits must be approved by the shift administrator or designee. A Special Visit is a consideration, not a mandatory requirement.

  

Clothing & Attire

The Detention Center recommends that visitors wear conservative clothing. A visit will be canceled if clothing is too revealing. The Correctional Officer will make this determination.

Prohibited Clothing & Jewelry

DRESS CODE FOR ON-SITE VISITATION

All visitors are required to be appropriately dressed.  Inappropriate dress includes, but is not limited to, any inflammatory words or imagery, sheer or see-through materials, exposed undergarments, or anything that may pose a safety or security risk or that may cause disruption to the order of the facility. SHOES MUST BE WORN BY ALL VISITORS.

Scheduling Visits

It is imperative that the following steps are followed to schedule visits with an inmate at the Jackson County Detention Center.

To schedule an on-site visit (free):

  1. Go to smartjailmail.com

    • First-time users will need to complete an online registration.

    • To complete registration, the visitor must have an email address.

    • Each visitor will be required to provide a current picture of their face and of their identification card.  These pictures are solely for the purpose of identifying the person creating the account and are not visible to inmates. Visits cannot be scheduled without completing the registration process.

    • Once registration is complete, you must request a connection to a specific inmate.  Each inmate determines if they want to accept a connection or not.

  2. Click the "Visitation" button in the services menu.

  3. Click the “Schedule a Video Visit” button.

  4. Search for and select the inmate using their name.

  5. Click the “Local Visit” option.

  6. Choose how long you would like to visit.

  7. Choose the date and time you would like to visit.  (Visits must be scheduled at least 24 hours in advance and may be scheduled up to 7 days in advance.)

  8. Confirm the details of your visit and click the “Confirm and Schedule Visit” button.

Visitors must arrive on time for the scheduled visit.  Approximately one hour before the scheduled visit time, you should receive a text message or email from Smart Communications which will include a Visitation QuickCode. Enter the QuickCode into one of the visitation kiosks available in the jail lobby and follow the prompts to begin your visit.  You may also log in with your username and password if you do not receive a QuickCode or would like to use the visitation kiosk to schedule another visit.

After you begin your visit, the system will wait until the inmate is also logged in.  Once both parties are present, the visit will begin.  The visit will end automatically when time runs out. On-site video visitations are available 8:00 AM-11:00 AM and 1:30 PM-4:00 PM daily.

To schedule a remote visit ($0.10/minute):

  1. Go to smartjailmail.com

    • First-time users will need to complete an online registration.

    • To complete registration, the visitor must have an email address.

    • Each visitor will be required to provide a current picture of their face and of their identification card.  These pictures are solely for the purpose of identifying the person creating the account and are not visible to inmates. Visits cannot be scheduled without completing the registration process.

    • Once registration is complete, you must request a connection to a specific inmate.  Each inmate determines if they want to accept a connection or not.

  2. If you do not have any credits, purchase credits prior to scheduling your remote visit.

  3. Click the "Visitation" button in the services menu.

  4. Click the “Schedule a Video Visit” button.

  5. Search for and select the inmate using their name.

  6. Click the “Remote Visit” option.  Credits must be purchased prior to scheduling the remote visit.

  7. Choose how long you would like to visit.

  8. Choose the date and time you would like to visit.  (Visits must be scheduled at least 24 hours in advance and may be scheduled up to 7 days in advance.)

  9. Confirm the details of your visit and click the “Confirm and Schedule Visit” button.

Once scheduled you will see the details of the visit on your list of scheduled visits on the website. On the day of your visit, log in to the website using your desktop computer, laptop, or compatible mobile device. The 'Status' of the visit will change to 'READY - BEGIN VISIT' about ten minutes prior to your scheduled start time. Click the 'BEGIN VISIT' option when it appears to begin your visit.

After you begin your visit, the system will wait until the inmate, prisoner, or detainee is also logged into their kiosk. Once both parties are present, the visit will begin. The visit will end automatically when time runs out.

NOTE: Please note that for remote visits from home, you will use your desktop computer, laptop, or a compatible mobile device. Using Google Chrome, Microsoft Edge, or Apple Safari for your visit is recommended. On a mobile device, you will need a strong and reliable internet connection, or your visit may not work.  Only your face will be visible during the visit.  Turning your face away from your camera will cause the video feed to stop.  Please keep this in mind when scheduling your visit as your video feed may be interrupted if you are distracted and/or doing other things.

Remote video visitations are available 5:00 AM-6:00 AM, 8:00 AM-11:00 AM, 1:30 PM-4:00 PM, and 6:30 PM-9:30 PM daily.


The following are grounds for immediate termination of all video visits (on-site or remote):

  • Nudity, near nudity, or depictions of either

  • Abusive language or behavior

  • Use of a cell phone or camera within frame

  • Driving a motor vehicle (passenger in a car is acceptable)

  • Illegal drugs, paraphernalia, or depictions of either

  • Weapons or depictions of weapons

Violations of any of these will result in the following sanctions:

  • First offense: 7-days restriction of visitation privileges (onsite and remote)

  • Second offense: 30-days restriction of visitation privileges (onsite and remote)

  • Third offense: 90-days restriction of visitation privileges (onsite and remote)

  • Fourth offense: Permanent loss of visitation privileges (onsite and remote)

Other rule violations or questionable actions will be reviewed on an individual basis.

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